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December 6, 2012
BP Unfiltered
Texas Rangers Need IT Customer Service Specialist
by Joe Hamrahi
Our friends in Arlington asked if we could share this job opening with our readers. Please follow the link at the bottom to apply if you're interested. Tell them Baseball Prospectus sent you. Good luck!
| Title |
IT Customer Service Specialist |
| City |
Arlington |
| State |
TX |
| Description |
JOB SUMMARY:
The primary role of this position is to provide superlative customer service and user support to internal customers on company supported computer applications and platforms. This position requires excellent interpersonal skills and communication in addition to basic technical knowledge; responsible for a full range of activities which ensure the operational effectiveness and excellence of the business units. Essential to this role is the ability to demonstrate energy and charisma to customers and the competency to listen and question effectively, interpret and solve problems, provide technical support and keep track of problems and resolutions. Solving problems with enthusiasm, patience, and a genuine sense of urgency is critical for this position. Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. This position will develop into a Project Lead role and will direct a number of key projects for the department and company. Ultimately, with development and training, the professional in this role will design and document business workflows and make appropriate recommendations that will positively impact operational effectiveness of the business.
ESSENTIAL JOB FUNCTIONS
• Provide frontline customer support in day-to-day operations by responding to requests for technical assistance, including hardware and software troubleshooting and diagnosis.
• Ability to capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Bridge-the-gap between SMEs and the business unit to construct the solution.
• Develop positive customer relationships by communicating technical concepts and advice in layman’s terms and turning around repairs and solutions as quickly as possible.
• Counsel and advice users on the system(s) capabilities and processes.
• Meet with users to gather requirements for project definition. Analyze existing procedures and evaluate requested requirements to identify system changes.
• Improve processes within the Company to increase the level and quality of service provided to internal and external customers.
• Able to adapt to different demands, manage user and product issues, and effectively interact with all levels in the organization including executive management, senior level officers, and VIPs within the organization.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
|
| Requirements |
PREFERRED QUALIFICATIONS
• Bachelor’s Degree in analytics or business highly desirable. Computer technology or related degree is NOT required.
• Minimum of 3 years’ experience in a business office environment.
• Prior experience and demonstrated success in a customer service or business analytics role.
• Familiarity or basic knowledge of Microsoft based products including Windows (XP, 7, 8) and Microsoft Office. Certifications desirable, but not required.
• Basic understanding of Internet core technologies such as Internet Protocol, DHCP, DNS, and Routing. Certifications desirable, but not required.
• Analytical and problem solving skills.
• Able to organize, coordinate, and direct users and teams.
• Strong time management skills.
• Strong interpersonal and communication skills as well as excellent presentation skills.
• Ability and desire to offer “out-of-the-box” solutions and innovative ideas.
• Initiative and a genuine desire to learn and excel.
• Works well in a small-group environment and values the concept of teamwork. |
Apply here: https://rn12.ultipro.com/TEX1006/JobBoard/JobDetails.aspx?__ID=*4FBA8F4B24473A51
Joe Hamrahi is an author of Baseball Prospectus.
Click here to see Joe's other articles.
You can contact Joe by clicking here
<< Previous Article
On the Beat: Catching ... (12/05)
|
<< Previous Column
BP Unfiltered: Daily D... (12/06)
|
Next Column >>
BP Unfiltered: Winter ... (12/07)
|
Next Article >>
Transaction Analysis: ... (12/06)
|
4 comments have been left for this article. 
To digress for a second, just wanted to say I'm impressed with all the offseason content coming out from BP. Usually things slow down around this time of year, especially with the Annual so, just wanted to say I can see and appreciate the difference.
Thank you Richard. I appreciate the kind words and hope you enjoy the rest of the off season slate.
Thank you Richard. We're doing our best to keep the content flowing with new and interesting articles. As always, if there's anything different you'd like to see, please feel free to contact me directly. Thanks again
My pleasure. Thanks again.